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Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation, you will find all the details about the products, price, billing, and delivery address. If there is any error in the order confirmation, please contact us immediately by e-mail to firstname.lastname@example.org.
Orders made in another person’s name without his consent or otherwise will be reported to the authorities.
Our standard delivery times are 2-7 working days. PLEASE NOTE! Orders placed on weekends will be shipped the following Monday at the earliest. If there are any delivery delays (without us notifying you of a longer delivery time), please contact us by e-mail: email@example.com.
All prices shown exclude taxes. GLAS ships all orders as per the Delivered At Place (DAP), which means that the seller is responsible for the delivery of the goods, ready for unloading, at the named place of destination. The seller assumes all risks involved up to unloading. Unloading is at the buyer's risk and cost.
All prices in the shop are quoted in USD, and all prices exclude sales taxes. We reserve the right to change prices due to price changes from suppliers, differences in shipping costs between countries, misprints in the price list, and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
When purchasing goods on the website, you as a customer have a 30-day right of withdrawal, which applies from the date of receipt of an item you have ordered. This is at a fixed cost of 6 USD, which covers the logistical fees. You also have, within 30 days from the delivery of the product(s), the possibility of free exchanges. You need to contact us at firstname.lastname@example.org.
5.1 When exercising your right of withdrawal:
You should return the products to us immediately and, at the latest, within 30 days of the withdrawal notification by contacting email@example.com. The product should be in the same condition as when it was received. The product should also be in its original packaging with intact labels and protective stickers. You, as the customer, are responsible for the condition. We reserve the right to deduct from the amount of the refund an amount equal to the depreciation in value compared to the original value of the product in case of a used or damaged product. We reserve the right to charge a return fee of USD 6 for the return.
5.2 The right of withdrawal does not apply to:
Products that have been sealed (sealed) for health or hygiene reasons and where you have broken the seal (seal). Products that have the character of a sealed sound or image recording and where you have broken the seal. Custom-made products, which have been specially tailored for you or have a clear personal touch according to your wishes. Services that have been completed and where you have expressly agreed to the service commencing without the right of withdrawal. Goods that can deteriorate quickly, such as foodstuffs.
All our products come with a 12-month’s guarantee. We inspect all products before they are sent to you. Should the product still be damaged or is-shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to remedy the defect free of charge. You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered.
6.1 How do I make a complaint?
Any error or defect should always complain to us via firstname.lastname@example.org, stating your name, address, e-mail address, order number, and a description of the error. If we are unable to rectify the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will pay the return freight for accepted complaints. We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation.
We accept no liability for indirect damage that may occur due to the product. We accept no responsibility for delays/failures due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, governmental decisions, and reduced or non-delivery from the supplier. Furthermore, no responsibility is taken for any changes to products/product characteristics made by the respective supplier and other factors beyond our control.
We are not responsible for any injuries or damages that may be caused by the use of our eyewear. This includes, but is not limited to, injuries or damages resulting from the failure of the glasses to provide adequate protection, the malfunction or breakage of the glasses, or the misuse of the glasses. By using our eyewear, you acknowledge that you understand and accept the risks associated with its use.
Our eyewear is intended for general use and should not be used as protective eyewear in hazardous situations. The glasses are not designed to protect against impacts, chemicals, UV radiation, or other potentially harmful elements. It is your responsibility to determine the suitability of the glasses for your intended use.
We reserve the right to make any printing errors on this website and the final sale of products. We do not guarantee that the images represent the exact appearance of the products, as a specific color difference may occur depending on the monitor, photo quality as well as resolution. We always try our best to expose the products as accurately as possible.
By shopping at Glas Scandinavia AB, you accept our data protection policy and our processing of your personal data. We care about your privacy and do not collect more information than necessary to process your order. We never sell or pass on your data to third parties without a legal basis. Glas Scandinavia AB is responsible for the processing of personal data that you have provided to us as a customer. We process your personal data to process your order and, in those cases where you have requested newsletters or promotional offers - tailor marketing to your individual needs. The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
12.1 What is personal data? Personal data is any information that can be directly or indirectly attributed to a natural person.
12.2 What data do we store? To process your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address, and purchase history.
Your data is stored as long as we have a legal basis for processing your data, for example, to fulfill the contract between us or to comply with a legal obligation under, for example, the Accounting Act.
12.3 Legal basis In connection with a purchase, your personal data is processed to fulfill your contract. Marketing, promotions, and similar mailings are carried out with your consent.
12.4 What data is shared and for what purpose? 9.4.1 Payment provider
When completing a purchase, information is shared with our payment provider. What is stored is the first name, last name, address, email address, and telephone number. If you pay by invoice, your personal identification number is also stored with the payment provider. The information is stored in order to complete the purchase and to protect the parties against fraud. The payment providers we use are Adyen.
To deliver your orders and complete our agreement, we need to share specific information with the carrier. What is shared with the shipping company is the first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification purposes. The shipping companies we work with are Deutsche Post and UPSP.
12.4.3 Newsletters/SMS mailings
If you have chosen to subscribe to our newsletter, your first name, last name, phone number, and email address will be shared with our provider. This is in order to keep you updated with information and offers for marketing purposes. We use Klaviyo for sending newsletters and SMS mailings.
12.5 Right of access
You have the right to obtain extracts of any information held about you by us. Extracts will be delivered electronically in a readable format.
12.6 Right to rectification
You have the right to ask us to update inaccurate information or to complete inaccurate information.
12.7 Right to be forgotten
You may request that the information relating to you be deleted at any time. There are a few exceptions to the right to erasure, such as if it is to be retained because we need to comply with a legal obligation (for example, under the Accountancy Act).
12.8 Responsible for data protection
Glas Scandinavia AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
12.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.
We reserve the right to make changes to the Terms at any time. Changes to the Terms will be posted online on the Website. The amended terms and conditions will be deemed to have been accepted when ordering or visiting the website.
In the event that a dispute cannot be resolved by mutual agreement between the company's customer service and the customer, you as a customer may appeal to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute mediation platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we will follow the decision of ARN or an equivalent dispute resolution body. Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.
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